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ASSERTIVENESS AT WORK

Course Outline

  • Confidence starts in the mind: The importance of mindset
  • The benefits of projecting confidence
  • Assertiveness, aggression and non-assertion
  • How to behave assertively
  • Assertiveness techniques that really work
  • Learn to say ‘no’
  • Successful assertiveness in real world situations
  • How to manage feelings of awkwardness or intimidation
  • Understanding and working with different personality types
  • Planning your Assertiveness growth strategy

    Duration
    1 Day

    This course is next taking place, in Cardiff, on 21st May 2009. Book here


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