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MAKING HAPPY CUSTOMERS - Outstanding Customer Care in Action.

Course Outline

  • How to really love your customers
  • How to meet your customers’ needs, wants and expectations
  • The energy to ‘go the extra mile’
  • How customers love to be communicated with
  • How to say ‘no’ in a way that builds relationship
  • How to handle difficult customers
  • Turning complaints into success stories
  • How to motivate others to meet customers' needs
  • Customer evaluation
  • Planning your Customer Care skills growth strategy

    Duration
    1 Day


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